Shazam Casino Terms & Conditions

These Terms and Conditions govern access to and use of the Shazam Casino website, games, account services and related features. By registering an account or using the services, you confirm that you have read, understood and accepted these Terms.

Shazam Casino is intended for customers in Australia who are at least 18 years old. Please review these provisions carefully and keep a copy for your records. If you do not agree with any part of these Terms, you must not use the services.

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Agreement to These Terms

These Terms form a binding agreement between you and Shazam Casino. They apply to all activity carried out through your account, including deposits, gameplay, promotional offers and withdrawals. Any game-specific rules, promotional conditions or additional notices displayed on the website also form part of this agreement where they apply to your activity.

Using the website after a change to these Terms may constitute acceptance of the revised wording. You remain responsible for checking the current version before using the services.

Who May Use the Casino

You must be at least 18 years old to open or operate a Shazam Casino account. The services are intended for users located in Australia, and you must comply with the laws and restrictions applicable to you when accessing or using the website.

• You must provide accurate information about your identity, age and place of residence.
• You must not use the services if online gambling is unlawful for you.
• You may not permit another person to use your account.
• Parents, guardians and other adults must prevent minors from accessing gambling services through their devices or payment methods.

Opening Your Account

Only one personal account may be registered per customer unless Shazam Casino expressly approves otherwise. During registration, you must provide complete and current details and update them when circumstances change.

You are responsible for protecting your username, password and account access information. All activity conducted through your account may be treated as activity authorised by you unless you promptly report suspected unauthorised access. Account credentials must not be sold, transferred, shared or made available to another person.

Identity and Security Checks

Shazam Casino may request documents or information to confirm your identity, age, location, payment ownership or other account details. Verification can be required before deposits, gameplay, promotional participation or withdrawals are completed.

Documents must be genuine, current and readable. You must cooperate with reasonable checks and respond within the requested timeframe. If information cannot be verified, the casino may restrict account functions, delay a transaction or take other action permitted under these Terms.

Funding Your Account

Deposits must be made using a payment method held in your own name or otherwise authorised for your personal use. You must follow the instructions shown at the time of payment and ensure that the deposited funds are lawful and available for gambling activity.

• Payment details must be entered accurately.
• Third-party funding may be rejected or returned.
• Transactions may be reviewed for security and compliance purposes.
• Bank or payment provider fees remain your responsibility unless stated otherwise.

A deposit is not a wager and does not guarantee winnings. Shazam Casino may decline or limit a deposit where required for security, operational or regulatory reasons.

Requesting Withdrawals

Withdrawal requests are subject to account verification, transaction checks and any applicable game or promotional conditions. Funds will normally be returned through an approved method associated with your account. Shazam Casino may request additional information before releasing funds.

You must ensure that your payment details are correct. Delays caused by incomplete information, payment providers, banking processes or security reviews are outside the casino's direct control. Where a withdrawal is rejected, the reason and any available next steps may be communicated through the account or registered contact channel.

Promotions and Bonus Rules

Promotional bonuses are available only to eligible customers and are governed by the specific terms displayed with the offer. Those terms may include a qualifying deposit, wagering requirements, game restrictions, maximum conversion values, expiry dates and withdrawal limits.

One person, household, device, payment method or network connection may be limited to one promotional entitlement where the offer states this condition. Attempting to obtain a bonus more than once, manipulating offer rules or using coordinated accounts may result in the removal of promotional benefits and associated winnings.

Before accepting an offer, you should read its conditions carefully. If promotional terms conflict with these general Terms, the specific promotional terms apply to that offer to the extent of the conflict.

Using the Services Properly

You must use Shazam Casino for personal entertainment and in accordance with these Terms. Gameplay must be conducted fairly, and all information submitted to the casino must remain truthful and current.

• Keep your account information secure.
• Use only payment methods you are entitled to use.
• Follow the rules displayed for each game and promotion.
• Notify the casino promptly if you suspect fraud, account compromise or an incorrect transaction.
• Use compatible and secure software when accessing the website.

Conduct That Is Not Allowed

You must not misuse the website, interfere with its operation or attempt to gain an improper advantage. Prohibited conduct includes fraud, money laundering, identity misuse, collusion, cheating and the use of automated systems to interact with games or account features.

You must not introduce malicious code, exploit technical errors, reverse engineer restricted areas, bypass security controls or use the services to facilitate unlawful activity. Deliberately exploiting a game or website error must be reported rather than used. Shazam Casino may investigate suspicious activity and preserve relevant records when appropriate.

Ownership of Website Content

Unless stated otherwise, the website design, text, graphics, logos, software, game presentation and other materials made available through Shazam Casino are owned by or licensed to the casino and are protected by applicable intellectual property rights.

You receive a limited, personal and non-transferable permission to access the services for their intended purpose. You may not copy, republish, modify, distribute, commercially exploit or create derivative works from website content without prior written permission.

Liability Boundaries

Shazam Casino aims to provide a reliable service but cannot guarantee uninterrupted access, error-free operation or continuous availability of every game or feature. Website content may be changed, suspended or withdrawn without prior notice where operational, security or other legitimate considerations require it.

To the extent permitted by law, the casino is not responsible for losses caused by events outside its reasonable control, inaccurate information supplied by you, misuse of your account, payment provider delays, device failure, connectivity problems or unauthorised access resulting from your failure to protect account credentials.

Nothing in these Terms is intended to exclude a right or remedy that cannot lawfully be excluded or limited.

When Access May Be Restricted

Shazam Casino may suspend, limit or close an account if you breach these Terms, fail a verification check, provide misleading information, engage in prohibited conduct, create a security risk or use the services in a way that may expose the casino or other customers to harm.

An account may also be restricted for operational, legal or responsible gambling reasons. Where appropriate, pending transactions may be reviewed and funds may be held until relevant checks are complete. You must not open a new account to avoid a restriction or closure.

Handling Personal Information

Personal information is collected and used to operate the account, process transactions, provide customer support, maintain security, meet verification needs and administer promotions. Information may be shared with service providers or other parties where necessary for these purposes or where permitted by applicable law.

You should provide only information that is accurate and relevant. Shazam Casino takes reasonable steps to protect personal information, but no internet transmission or electronic storage system can be guaranteed completely secure. Further information may be provided in the casino's privacy notice.

Safer Gambling Responsibilities

Gambling should be treated as entertainment rather than a way to earn income. Set limits that reflect your circumstances, keep track of time and spending, and never gamble with money needed for essential expenses.

• Do not chase losses or increase stakes to recover previous results.
• Take a break if gambling stops feeling enjoyable or controlled.
• Do not gamble while impaired by alcohol or other substances.
• Use available account limits, breaks or self-exclusion tools where appropriate.
• Seek independent assistance if gambling is affecting your finances, relationships or wellbeing.

Shazam Casino may apply account restrictions where responsible gambling concerns arise. You are encouraged to contact support if you need help understanding available controls.

Changes to This Agreement

These Terms may be updated to reflect changes to the services, security processes, promotions or applicable requirements. The revised version will be made available on the website, with the updated date or other notice where appropriate.

If you continue to use the services after revised Terms take effect, you will be treated as having accepted them. If you disagree with an update, you must stop using the account and contact Shazam Casino about any available account closure or withdrawal process.

How to Contact Shazam Casino

For questions about these Terms, account access, verification, payments, withdrawals or responsible gambling features, contact Shazam Casino at [email protected]. Include enough information to identify the subject of your enquiry, but do not send passwords or unnecessary sensitive information.

Customer enquiries may be reviewed before a response is provided. Shazam Casino may request further information to protect your account and ensure that information is disclosed only to the appropriate customer.

Last updated: 3 September 2026